Contact information

Need a status update or have a question about your 1-of-1? Hit us up below.

• EMAIL: luxiehaus@gmail.com

• RESPONSE TIME: We aim to get back to the Haus within 24–72 business hours. (We’re usually faster, but quality takes time).

• BUSINESS HOURS: Monday – Friday, 9AM-5PM.

FOR FASTER SERVICE:

Don't make us hunt for your info. If you're emailing about an order, you MUST include:

1. Your Order Number (e.g., #LX1001)

2. The Name on the order.

3. A brief description of what you need.

GHOSTING POLICY (STRICT)

We respond to every legitimate inquiry. If you haven’t heard from us in 48 hours:

• Check your Spam/Junk folder.

• Ensure you sent it to the correct email address.

• Do not send multiple follow-up emails; it pushes your original message to the bottom of the queue.